Returns & Exchanges

Due to the perishable nature of our artisanal olive oils and vinegars, we are unable to accept physical returns. However, if your order arrives damaged or you are unsatisfied with your gift set, please reach out to our team within 30 days for a full replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box and the product labels if your items arrived damaged or leaked during transit.

• 2.
  Contact Support

  Email our concierge team at [email protected] with your order number and a brief description of the quality concern.

• 3.
  Review Process

  Our quality assurance team will review your request within 2 business days to ensure our high standards for fresh pantry staples are met.

• 4.
  Resolution

  Once approved, we will issue a replacement shipment or a digital gift card for the value of the affected products.